Privacy Policy

Mostar Travel Agency

Privacy Statement

This privacy statement covers the website which is operated by Mo Travel doo. Your privacy is important to us. We want to make your experience on the Internet enjoyable and to foster your trust in electronic commerce as a whole.

This privacy statement is an integral part of our website and the services offered to you and cannot, in any way, be separated from the User Agreement or from the membership, usage or transaction process. If you do not agree to our privacy policy in whole, you must not use our website.

Content of the Privacy Statement:

  1. Information collected online about you.
  2. Information use.
  3. Communications from the site.
  4. Sharing of Information

If you have questions or concerns regarding this statement, you should contact customer service by email.

Information Collected Online About You

When you make a booking/order (tour, museum ticket, guide, service) through  site, we ask you to provide personally identifiable information by filling out and submitting a form. This information includes your name, home or work telephone number, e-mail address, and your credit card number with expiry date and security code. We use this information to process your booking/order and to confirm all the details and status by e-mail.

You may request details of all information held about you by us at any time.

Information Use


Client has the right to cancel the tour. If client cancels reservation / service purchased within 24 hours before the start of the tour, he / she is not entitled to a refund of the money paid for the tour. We will charge a cancellation fee of 50% if booking is cancelled 3 days or less before event

If client does not appear on the departure day of the tour (which had previously paid entirely), and did not announce the arrival (within 24 hours before departure), he / she is not entitled to a refund paid for the tour.


Communications from the Site

Immediately after successfully completing the booking/order process, we will send you an e-mail with the review of the product/service you have selected. This e-mail will also contain your booking/order number. You will receive this only once per transaction.


Sharing of information

Legal Disclaimer

Although we make every effort to preserve user privacy, may be required by law to disclose information you have provided in obtaining our product/service. may also disclose information against someone who poses a threat to’sinterests (such as customer fraud) or whose activities could bring harm to others.

Aggregate Information (non-personally identifiable)

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information.


We provide information about the service/product requested on to the suppliers whose will carry out the booking/ order.  offers products from suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy statements of any suppliers whose product/service you purchase on In addition, these suppliers may also contact you as necessary to obtain additional information about your confirmed booking/order.

Affiliated Websites

If you were referred to from another website, we will not share any personal information about you to the referring website.  believes that the website companies from which you were referred to us are reputable companies, we have not placed limitations on the referring website companies from using or disclosing your information without your permission. However, we encourage you to review the information privacy statements of any website that referred you to


All of our user’s information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.