Terms and Conditions

Mostar Travel Agency

Mo Travel doo


This document sets forth the terms and conditions governing the use of the Mo Travel d.o.o. website and the provision of our travel agency and tour services. By accessing our website or engaging in any of our services, you expressly agree to comply with and be bound by these terms and conditions. If you disagree with these terms and conditions, please refrain from using our website or booking our services.

  1. Company Information

Mo Travel d.o.o.

Registered Address: VI ulica Bb

Email: info@mostartravel.ba

Phone: +387 61 346 606


  1. Scope of Services

Mo Travel d.o.o. operates as a reputable travel agency and tour services provider, specializing in organizing and facilitating travel experiences in Bosnia and Herzegovina and the broader Balkans region. Our comprehensive range of services includes guided tours, cultural activities, transportation arrangements, and other related services designed to enhance your travel experience.

  1. Booking and Payment
  2. Booking Process: We have partnered with a trusted third-party service to handle our booking process. Upon initiating a booking, you will be redirected to a secure platform to complete the reservation.
  3. Deposit Requirements: At Mo Travel doo, we do not impose any deposit requirements for bookings. However, please note that some services may necessitate pre-payment or require different payment terms, which will be communicated during the booking process.
  4. Payment Methods: We accept various payment methods, including major credit cards such as Mastercard®, Maestro®, and Visa. Additionally, we provide a pay-on-arrival option for added convenience.
  5. Cancellation and Refunds: Cancellation and refund policies are specific to each tour or service and are outlined in the respective tour or service description. Reviewing the cancellation and refund policy applicable to your chosen booking before making a reservation is essential.
  6. Creditcard purchase security statement

The confidentiality of your information is protected and secured by using TLS encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for the prevention of unauthorized access during data transfer.

This enables a secure data transfer and prevents unauthorized data access during communication between the user and Monri WebPay Payment Gateway and vice versa.

Monri WebPay Payment Gateway and financial institutions exchange data using their virtual private network (VPN) which is also protected from unauthorized access.

Monri Payments is PCI DSS Level 1 certified payment service provider.

Credit card numbers are not stored by Merchants and are not available to unauthorized personnel.

  1. Currency conversion statement

All payments will be affected in BAM currency. The amount your credit card account will be charged for is obtained through the conversion according to the current exchange rate of the local National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website.

  1. Personal data gathering and protection statement

We are committed to providing the service of protecting our customer’s data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about how we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns.

All user information is strictly guarded and is available only to the employees who need that information to complete the job.

All our employees and business partners are responsible to follow the principles of confidentiality protection.

  1. Privacy Policy

The protection of your data is of utmost importance to us. Our Privacy Policy governs the collection, use, storage, and protection of your personal information when using our website or engaging in our services. To understand how we handle your data, please review our comprehensive Privacy Policy available www.mostartravel.ba/privacy-policy/.

  1. Intellectual Property Rights

All content displayed on the Mo Travel doo website, including text, images, logos, and trademarks, is the exclusive intellectual property of Mo Travel d.o.o. and is protected by applicable intellectual property laws. Any unauthorized use, reproduction, or distribution of this content is strictly prohibited without our prior written consent.

  1. Limitation of Liability
  2. Disclaimer of Warranties: While we strive to provide accurate and up-to-date information, Mo Travel doo does not warrant or guarantee the completeness, reliability, or accuracy of any content, materials, or services provided on our website. All information and services are provided on an “as is” and “as available” basis without any representations or warranties of any kind, express or implied.
  3. Limitation of Liability: In no event shall Mo Travel d.o.o., including its directors, officers, employees, agents, or affiliates, be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of our website or the provision of our services. This limitation of liability applies to all claims, whether based on contract, tort, strict liability, or any other legal theory, even if Mo Travel doo has been advised of the possibility of such damages.
  4. Indemnification: You agree to indemnify, defend, and hold harmless Mo Travel d.o.o. and its directors, officers, employees, agents, or affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to your use of our website or services, your violation of these terms and conditions, or your infringement of any intellectual property or other rights of any third party.
  5. Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed by the laws of Bosnia and Herzegovina. Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts located in Mostar, HNK, Bosnia and Herzegovina.

  1. Amendments and Modifications

Mo Travel d.o.o. reserves the right to modify, update, or amend these terms and conditions at any time without prior notice. Any changes will become effective immediately upon posting on our website. It is your responsibility to review these terms and conditions periodically for any updates. By continuing to use our website or engaging in our services after any modifications, you acknowledge and accept the revised terms and conditions.

  1. Entire Agreement

These terms and conditions, together with our Privacy Policy, constitute the entire agreement between you and Mo Travel d.o.o. regarding the use of our website and the provision of our services, superseding any prior agreements or understandings, whether oral or written.

  1. Severability

If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect to the extent permitted by law.

Contact Information

If you have any questions or concerns regarding these terms and conditions or our services, don’t hesitate to get in touch with us at:

Mo Travel d.o.o.

Address: VI ulica bb

Email: info@mostartravel.ba

Phone: +387 61 346 606